The Urban Healer

MY COMMITMENT TO YOU:

 

provide my clients with a competent and professional service each time they come for an appointment

 

I return phone calls within 24 hours unless my message says otherwise

 

Clients are treated with respect and given the best possible care regardless of age, gender, race, national origin, sexual orientation, religion, socioeconomic status, body type, political affiliation or state of health

 

Clients are appropriately draped at all times

 

Appointments are confirmed at least 24 hours in advance. If I need to cancel an appointment, I do so within 24 hours whenever possible. If an emergency arises in less than 24 hours before the session and I cannot keep the appointment, I provide an additional 30 minutes of massage for free at the next session

 

My equipment and supplies are always clean and safe

 

Personal and professional boundaries are respected at all times

 

I perform services for which I am qualified and able to do, and refer appropriate specialists when the work is not within my scope of practice and/or not in the client's best interest

 

Privacy and confidentiality are strictly maintained at all times

 

 

WHAT I EXPECT FROM MY CLIENTS:

 

Clients provide an accurate and complete health history and update when necessary

 

Clients adhere to a 24-hour cancellation policy, except in the case of an emergency

 

Payment is expected at the time that service is rendered

 

Sexual harassment is not tolerated. If my safety is compromised, the session is stopped immediately